FireVault Support

We commit to provide world-class data backup support to FireVault Clients. You can reach us via Internet, email or telephone, and we have the ability to "reach out" to you anytime with the speed and convenience of Remote Hands Support.

Remote Hands Support
We can setup, troubleshoot, and adjust your FireVault backup software settings without traveling to your office. Remote Management is secure because you fully control FireVault's access, and you must invite us to connect before each session. Once support is complete, the Remote Hands application auto-uninstalls.

While we are on your machine, you will have live visibility to all of our activities. We can even record a movie of the session and send you a link where you can download the video for future reference.

Remote Hands helps ensure your FireVault Offsite Backup and Data Recovery support needs are addressed in a timely manner.

Remote Hands Support is compatible with the following OS:

Email Support
You can contact FireVault Support via email 24/7: support@firevault.com

Telephone Support
We are available to assist you Monday through Friday 9AM to 5PM CST. 877-262-FIRE (3473)

Web Portal Support
FireVault Customers can access the latest backup software updates, technical reports, and FAQs by visiting the Knowledge Base.