FireVault Support
We commit to provide world-class data backup support to FireVault Clients and FireVault Partners alike. You can reach us via Internet, email or telephone, and we have the ability to "reach out" to you anytime with the speed and convenience of Remote Hands Support.

Remote Hands Support
We can setup, troubleshoot, and adjust your FireVault backup software settings without traveling to your office. Remote Management is secure because you fully control FireVault's access, and you must invite us to connect before each session. Once support is complete, the Remote Hands application auto-uninstalls.

While we are on your machine, you will have live visibility to all of our activities. We can even record a movie of the session and send you a link where you can download the video for future reference.

Remote Hands helps ensure your FireVault Offsite Backup and Data Recovery support needs are addressed in a timely manner.
Click here to initiate a FireVault Remote Hands appointment

Remote Hands Support is compatible with the following OS:

Email Support
You can contact FireVault Support via email 24/7: support@firevault.com

Telephone Support
We are available to assist you Monday through Friday 9AM to 5PM CST. Please submit your information here, and a FireVault Offsite Backup and Data Recovery Support Technician will contact you promptly.

Web Portal Support
FireVault Customers and Partners can access the latest backup software updates, technical reports, and FAQs by visiting the Web Portal.

Professional Services
FireVault Consultants bring in-depth data backup product knowledge and extensive experience with backup routine implementation to every project.
Click here to contact FireVault for professional services support.